Your Sales, Service, and Ownership Questions, Answered

Mark Ficken Lincoln is at 7601 South Blvd., Charlotte, NC 28273, serving Charlotte, Matthews, Concord, Pineville, Ballantyne, and the broader Mecklenburg County area. Current hours and directions are on the contact page.

Yes. Mark Ficken Lincoln's Mobile Service program brings certified Lincoln technicians to your home or office using only Lincoln OEM parts and procedures. Appointments require up to 48 hours advance notice, subject to location and service type. Learn more and schedule mobile service here.

The Charlotte showroom carries the full Lincoln lineup, including the Corsair compact SUV, Nautilus midsize SUV, Aviator midsize three-row SUV, and Navigator full-size SUV. Browse new Lincoln inventory here.

The Nautilus is a two-row midsize SUV suited to daily driving in Charlotte, with available Black Label personalization and a refined, quiet cabin. The Aviator is a larger three-row midsize SUV with available Grand Touring plug-in hybrid powertrain producing over 490 horsepower. For Charlotte drivers who need third-row access or plug-in hybrid efficiency on I-485 and I-77, the Aviator Grand Touring is worth a close look. For a quieter two-occupant daily experience, the Nautilus delivers more refinement per square foot. See both models in stock here.

Black Label is Lincoln's highest trim level, offering exclusive interior themes, premium materials, and a dedicated ownership experience. Black Label owners receive complimentary annual maintenance, access to Lincoln Black Label Authorized Retailers, and a personal Lincoln concierge. Available on the Corsair, Nautilus, Aviator, and Navigator. Learn more about Black Label here.

Lincoln vehicles include Co-Pilot360, covering pre-collision assist with automatic emergency braking, blind spot information system, lane keeping assist, and rear cross-traffic alert. Higher trims add adaptive cruise control, evasive steering assist, and Lincoln Phone As A Key, which allows the vehicle to be unlocked and started with a smartphone. Explore new Lincoln inventory here.

Yes. A complimentary shuttle service is available for service customers. Drop your vehicle off, the shuttle will take you where you need to go, and pick you up again when your vehicle is ready. Schedule service here.

Yes. Complimentary Lincoln Pickup and Delivery is available for newer Lincoln vehicles within the 4-year/50,000-mile New Vehicle Limited Warranty. The dealership picks up your vehicle at the time and location you choose, performs the service, and delivers it back washed and ready, with a complimentary Lincoln loaner in the meantime. Location and mileage limitations may apply. Learn more about Pickup and Delivery here.

Loaner Lincoln vehicles are available when your vehicle is in for qualifying service. The Pickup and Delivery program also ensures you have a Lincoln to drive while yours is being serviced. Schedule service here.

Lincoln recommends following the Intelligent Oil-Life Monitor, which calculates the oil change interval based on actual driving conditions. Most current Lincoln models use full synthetic oil. A multi-point inspection covering brakes, battery, tires, belts, hoses, and fluid levels is performed at each visit. Schedule your maintenance appointment here.

Mark Ficken Lincoln works with Lincoln Automotive Financial Services and additional lending partners to offer financing and leasing on new and pre-owned vehicles. The finance team assists buyers at varying credit levels, including first-time buyers. Visit the finance center here.

Yes. Mark Ficken Lincoln offers a free 72-hour exchange policy. If you are not fully satisfied with your vehicle within three days of purchase, the dealership will help you exchange it for a different vehicle. Learn more here.

Trade-in valuations are available through the online appraisal tool. Value your trade-in here.